These Terms of Service ("Terms") govern your use of thaylonwebstudiogmail.com (the "Website") and the website design, development and maintenance services ("Services") provided by Thaylon Web Studio, an independent freelance web design business operated by its founder, Thaylon ("we," "us," or "our"). We work remotely with clients located anywhere in the United States. Each project is also governed by a written estimate or agreement ("Project Agreement"). If the Project Agreement conflicts with these Terms, the Project Agreement controls.
1. Use of the Website
You may browse the Website for lawful purposes. The portfolio on this Website contains fictional demonstration projects created to show our design capabilities; the businesses shown are not real and are not clients.
2. Quotes and project scope
- Quotes are free and valid for 30 days unless stated otherwise.
- The Project Agreement defines the scope: number of pages, features, integrations and deliverables.
- Work outside the agreed scope ("change requests") is quoted separately and begins only after your written approval.
3. Payment schedule
- Unless otherwise agreed, a non-refundable deposit of 50% of the project price is due before work begins.
- The remaining balance is due before the website is launched or files are transferred.
- Monthly maintenance plans are billed in advance each month and may be canceled with 30 days' written notice.
- Payments are made through Wise. With each invoice we send secure Wise payment details for a U.S. bank transfer (ACH or wire) or a Wise payment request link. We never ask for card numbers by email or on this Website.
- Each invoice states the amount, what it covers and the due date (normally 7 days). Late payments may pause work.
4. Revisions
Each website package includes two (2) revision rounds. A revision round is a single, consolidated list of changes submitted at one time. Additional rounds, or changes that substantially alter an approved design, are quoted in writing before any extra work begins. Packages do not include unlimited revisions.
5. Client responsibilities and content
- You agree to provide text, images, logos and other materials needed for the project in a timely manner.
- You confirm that you own or have permission to use all materials you provide, and that they do not infringe anyone's rights.
- You are responsible for the accuracy of business information, prices and claims on your website.
6. Delivery and timelines
Timelines are estimates and begin once we receive the deposit and the required content. Delays in feedback, approvals or content may extend the timeline. If a project is inactive for more than 30 days due to client delays, we may pause it and reschedule based on availability.
7. Hosting, domains and third-party services
- Hosting, domain registration and third-party services (for example form providers, booking or payment tools) are not included in package prices unless stated in the Project Agreement.
- These accounts should be registered in your name, and you are responsible for their fees and renewals.
- We are not responsible for outages, price changes or policy changes of third-party providers.
8. Ownership and handover
Upon payment in full, you own the final website design and the content created specifically for you, and we will provide access to the website files and any accounts we set up on your behalf. Third-party components (such as fonts, open-source libraries, plugins or stock media) remain subject to their own licenses. Until payment is complete, all work remains our property. We may display the completed project in our portfolio unless you request otherwise in writing.
9. Maintenance plans
Maintenance plans include the services and monthly time allowances described on our Maintenance page. Unused time does not roll over. Maintenance does not include new features, redesigns or unlimited changes.
10. Warranties and limitation of liability
We will perform the Services with reasonable care and skill. We will fix defects in our own work reported within 30 days of launch at no charge. We do not guarantee specific search rankings, traffic or sales. To the maximum extent permitted by law, our total liability for any claim relating to the Services is limited to the amount you paid for the Services giving rise to the claim.
11. Cancellation
Either party may cancel a project in writing. If you cancel, you remain responsible for work completed up to the cancellation date; the deposit is non-refundable.
12. Governing law
Because we serve clients in every U.S. state, these Terms are governed by applicable U.S. federal law and the laws of the state where the client's business is located, unless the Project Agreement states otherwise. Before starting any formal dispute, both parties agree to try in good faith to resolve the matter by email within 30 days.
13. Changes
We may update these Terms from time to time. Changes do not affect Project Agreements already signed.
14. Contact
Questions about these Terms? Contact us at our contact form or via our contact page.